Rising Above

Hosted by Andrea Greenhous, President of Vision2Voice.

Andrea received the ADKAR Change Management certificate from PROSCI in 2015. She is also a recipient of the Gender-Based Analysis Plus certification from the Government of Canada, enabling her understanding of how various identity factors (including gender) can influence the experience of individuals. When she is not working, Andrea (a former competitive triathlete) can be found cycling,cross-country skiing, or running.

Part 1: 30 minutes
• How to manage difficult conversations
• Strategies to manage upset customers

Part 2: 30 minutes
• Understand how to build personal resilience and strength
• Learning to rise utes•How to manage difficult conversations•Strategies to manage upset customersPart 2: 30 minutes•Understand how to build personal resilience and strength•Learning to ri
Workbook and materials will be included in this workshop.

This workshop is hosted in partnership with the Workforce Confidence Initiative brought to you by Ottawa Board of Trade and Ottawa Tourism. Click here to learn more.