The Belding Group of Companies is a global leader in the design and delivery of customer service training programs, and consulting to help companies stand out in customer experience. We also provide internationally-acclaimed leadership training, and ground-breaking training on dealing with difficult situations and customer service recovery.
The Belding Group has won national and international awards for our customized customer service training programs. Our consulting has helped organizations in a broad range of industries improve their overall operating performance through enhanced customer experience. Over the years we have worked with organizations in virtually every sector.
The company founder, Shaun Belding, is a bestseilling author of 6 books, including the newly released "The Journey to WOW." He speaks globally on customer experience, leadership and building positive workplaces. For more information on Shaun's speaking availability, contact The Belding Group.
Our training programs include:
- Outstanding Customer Service
- Outstanding Internal Customer Service
- Outstanding Performance Leadership
- Outstanding Strategic Leadership
- Dealing with Difficult Situations
Some of the specific areas of consulting include
- Service Culture Development
- Customer Experience Journey-Mapping
- Customer Experience Audits
- Leadership Team Coaching