Businesses ramping back up will be making adjustments to their practices to keep everyone safe. These adjustments will require the cooperation of both your employees and your customers, and that cooperation must be earned. Their buy-in is hard to achieve if your rules sound like angry parents scolding naughty children. Learn how to word rules and policies to invite engagement rather than resistance.

Lewis S Eisen has practised law, been a technology consultant, and been a policy writer in the Government of Canada. As the author of the international bestseller How to Write Rules that People Want to Follow: A guide to writing respectful policies and directives, his approach to drafting rules has been adopted by groups at organizations across Canada, the US, and the UK.