LoyaltyOps

Michaela “Mickey” Anderson is the Founder of LoyaltyOps™, an Organizational Performance System that helps leaders turn culture into a competitive advantage through People, Process, and Performance.

With over a decade advising global brands across marketing, operations, and customer experience, Mickey saw that companies often scale faster than their people can perform together. Frameworks like EOS and OKRs define what to achieve but not how teams should think, behave, and decide as they grow.

That insight led to the creation of LoyaltyOps™, a system that operationalizes culture and installs clarity, consistency, and accountability at every level of the business. Drawing on psychology, systems design, and leadership strategy, Mickey brings a people-centered approach to performance—helping organizations grow what makes them special instead of losing it along the way.